I sent USDT but the transaction is still pending. What should I do?

Wait for at least one network confirmation (TRC20 usually takes 1-10 minutes). If it’s still pending after 30 minutes, contact support with your TxID.

Can I get a refund if Shudder is not delivered?

Yes, if the seller confirms payment received but cannot deliver, you get a full USDT refund within 24 hours.

What if I sent USDT on the wrong network (ERC20 instead of TRC20)?

Funds sent to an incompatible address may be lost. Always double-check the network before sending. Contact support immediately for assistance.

How long does it take to receive Shudder after payment?

Typically instantly to 30 minutes. If longer, check your transaction status and contact the seller with your order number.

Do I need to provide KYC to buy a Shudder slot?

No, our marketplace requires no KYC. Just pay with USDT (TRC20) and get access.

What to Do When Shudder is Not Received After Payment

Payment sent but Shudder still missing?

You paid via USDT (TRC20) and the Shudder account hasn’t arrived. This happens sometimes, but don’t panic. Here’s exactly what to check and how to fix it.

Step 1: Confirm your USDT transaction

Double-check that your payment was sent to the correct address. On TRC20, look for the TxID in your wallet. Make sure it has at least 1 confirmation. If you sent to an ERC20 address by mistake, the funds may be lost – double-check before contacting support.

Step 2: Wait 5-30 minutes

Most deliveries are instant, but network congestion can delay confirmation. For TRC20, typical confirmation is under 10 minutes. If it’s been over 30 minutes, proceed to step 3.

Step 3: Contact the seller with your TxID

Send a message with your order number and the USDT transaction ID. Our team verifies within 2 hours (usually 30 minutes). DO NOT send a second payment – that only complicates things.

Common reasons for non-delivery

Wrong network: You sent ERC20 but the seller only accepts TRC20. Check the listing.
Insufficient USDT: You forgot the network fee. Minimum order is 5 USDT + 1 USDT fee for TRC20.
Technical glitch: Rare but possible. Our system automatically retries for 24 hours.

Step 4: Request a refund or resend

If the seller confirms the payment was received but cannot deliver (e.g., slot sold out), you get a full refund in USDT within 24 hours. If it’s a network issue, they’ll resend the account details.

Why choose our marketplace?

All sellers verified with deposit of 100 USDT
Dispute resolution in under 12 hours
Prices start at 3 USDT/month for Shudder shared slots
Payment via TRC20/ERC20 – no KYC, no card needed

Don’t let a hiccup ruin your streaming. Follow these steps and you’ll be watching Shudder’s horror collection in no time. Need help? Contact support directly from your order page.