What to Do When Funimation is Not Received After Payment

Step 1: Confirm Your Payment Details

Double-check your USDT transaction. Ensure you sent the exact amount to the correct TRC20 or ERC20 address. Even a small error can delay delivery. If you used ERC20, note that gas fees are higher and confirmation may take longer.

Step 2: Check Your Email and Spam Folder

After payment, the login credentials are sent to your registered email. Search for "Funimation" in all inboxes, including spam and promotions. If not found, wait 15-30 minutes for blockchain confirmation.

Step 3: Verify Wallet Network

If you sent USDT via ERC20, the transaction might take longer due to network congestion. Check your wallet for the transaction hash and verify it on Etherscan. TRC20 is faster and cheaper, so consider it for future purchases.

Step 4: Contact Support with Proof

Take a screenshot of your successful USDT transfer showing the TXID, amount, and recipient address. Send it to our support team via live chat or email. Include your order number and the email you used to purchase.

Step 5: Wait for Manual Verification

Some payments require manual checks, especially for first-time buyers or high-value orders ($50+ USDT). This ensures security and prevents fraud. Expect resolution within 2-4 hours during business hours (UTC+8, 2026).

Prevent Future Issues

Always use TRC20 for faster delivery (under 10 minutes). For Funimation accounts, we offer shared slots at 8 USDT/month (2026 price). Save your TXID and order confirmation page for quick reference.

Why USDT is Safe

No need to share bank details or credit card info. Our platform never stores your KYC data. Payments are peer-to-peer via blockchain, ensuring privacy and speed.